Right of revocation

You have the right to return the received item within 14 days by sending it
back without stating any reasons. The period begins with the receipt of
this instruction in the written form (e. g. letter, fax, email) but not prior,
to the day of receipt of the ordered item and not prior to the fulfilment of
our duties in accordance with article 246 § 2 in combination with § 1
section 1 and 2 EGBGB, as well as our duties in accordance with § 312e
section 1 sentence 1 BGB in combination with article 246 § 3 EGBGB. Only
in the case of non-packageable items (e. g. bulky goods), can you revoke
the contract by sending a written revocation note. The dispatch of the
revocation note or the item in due time shall suffice for compliance with
the time. In each case, the return takes place at our risk and charge.
Send the item or the revocation notice to:
Frank & Frank
Alexander Frank und Nikolaj Pupkulies GbR
Beethovenstraße 20
D-24534 Neumünster
Fax: +49 (0) 4321- 96 56 223
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Consequences
In the case of an effective revocation, both sides shall return the received
item / payment as well as, should the occasion arise, derived benefits (e.
g. interests). In the event of a deterioration of the item, compensation
shall be retained. This does not apply if the deterioration of the item solely
results from its testing like the customer would have done in a retail store.
Further, the compensation duty can be prevented by not treating the item
as an owned property and refraining from anything that could impair the
value. Payments must be reimbursed within 30 days. The term begins for
you with the dispatch of the item or the revocation notice, for us upon
receipt.

End of cancellation policy